DoWhat Support

Tell it where you are and how much time you have. Start with one task.

Contact us

For help with the app or purchases, email silicate_mail@163.com. Operator: DoWhat.

Please include your device model, iOS version, app version, and the steps that led to the issue. Hide unrelated personal information in screenshots. You do not need to provide your Apple Account password or bank card details.

Restore your membership

Choose “Restore Purchases” on the app's membership page and use the Apple Account used for the original purchase. You can view or cancel Yearly Membership through Apple's subscription settings.

Cancel a subscription

In iOS Settings → Apple Account → Subscriptions, find DoWhat and cancel the subscription. Deleting the app does not cancel it. If you do not want a trial to renew, cancel at least 24 hours before the trial ends.

Does my data sync?

The current version stores tasks and timer records on your device. It does not offer in-app cloud syncing across devices. System backups and device migration depend on your Apple settings.

Why do deleted tasks still appear in statistics?

History records the time you spent and the tasks you completed, so it is not automatically cleared when you delete a task. See the Privacy Policy for information about data removal and system backups.

Request a purchase refund

You can submit a request through Apple's https://reportaproblem.apple.com/ page.